Angela Huxham, Director if Workforce Development. Kings College Hospital NHS Trust

“Staff absence at King’s was already well managed when Wellbeing4business highlighted just where our processes, administration, efficiency and most importantly our service to the Trust could be enhanced.  The transformation is supported by a new ‘employee assistance programme’ and has coincided with a move to ‘fit for purpose’ accommodation.  The new service was officially launched in October 2010 by Dame Carol Black. The service has improved visibility within the Trust and the team is enthusiastic about their role in enhancing the quality of patient care.”

Jenny Wallage, Head of Employee Support, Marks and Spencer, June 2010

Mark Holt-Rogers and the Wellbeing4business team have been an integral and influential part of our Business plan to successfully launch a Corporate Wellbeing offer at Marks and Spencer. Mark has offered experience, insight, focus and innovation in a broad range of areas, both in terms of IT technical issues and in wellbeing content. These skills have enabled us to successfully launch our website with our 65,000 employees in May 2010. This bespoke employee offer has been highly successful within our business.  On a personal level, I have found Mark to be supportive and excellent value for money. He is prepared to share his contacts and experience for the benefit of the Company he is working for. I would have no hesitation in recommending Wellbeing4business to any business considering using the services which Mark and his team specialise in providing.

Rodney Semple, Business Efficiency Manager, Business Management Directorate, Gloucestershire County Council, May 2010

• Initial Occupational Health Audit – This piece of work was extremely helpful as it offered us an independent, expert view of our occupational health. This insight simply would not have been available to us in-house. The report was a thorough review of our service and gave us a clear set of recommendations as to the way ahead.
• Follow up work implementing recommendations and transformation of OH Department – We were happy to engage Wellbeing4business to help us implement a range of new/improved OH process. Again, your independence and expert knowledge enabled us to make quick progress in areas where we did not have the in-house expertise to have meaningful discussions with staff. The implementation work achieved a great deal from our perspective. Your work on administrative processes allowed us to highlight some current weaknesses and potential spare capacity leading to a reduction in staffing. The new processes and clinical governance arrangements helped us address efficiency issues and greatly increased our assurance that we were operating within good practice guidelines. Your understanding of OH systems and processes was great help in improving the quality of management information and data recording. Your expertise in OH helped us with the appointment of a lead occupational health nurse (a post we had struggled to fill previously) and helped with the appointment of an EAP provider. Finally, I would also like to recognise the work you did to improve our website content - this will have a significant impact in reducing unnecessary contact with the OHU. Overall the engagement was completed on time and to budget and we were satisfied that the agreed objectives had been met. All of this was delivered under challenging conditions with significant staff shortages in key areas hampering the work.
• Overall impressions – We found Wellbeing4business very easy to work with. You were able to offer us a combination of medical expertise and OH business acumen that allowed us to make significant improvements to our service. We would be happy to work with you again.

Linda Davies HR Attendance Health and Wellbeing Team, DVLA 2009

“Can I just thank you for your contribution to the OH review which has helped us re-define our OH requirements and to develop a strategy for taking forward the health and well-being agenda for staff at DVLA. Your last piece of work on Health and Well-being metrics will also help improve the development of our management information”.

Sue Guest Head of Health Safety, E.ON UK 2007

“Working with Wellbeing4business Ltd has been truly worthwhile for E.ON UK. We realised that we needed to develop a stronger foundation for employee wellbeing. The audit and strategic consultancy helped us to develop a wellbeing strategy which enabled us to see how we could integrate our safety, health and work life balance activities.”

Mandy Coalter, Director of HR & OD, Heart of England NHS Foundation Trust 2008

“It was important for us to have a better understanding of sickness absence in our organisation and move our approach from one of managing illness to that of proactively promoting the health of our workforce. Sickness absence has a significant impact on patient care and productivity and is a real priority for the Board. The audit done by Wellbeing4business is enabling us to focus our action and ensure we are using our resources appropriately. Wellbeing4business brought to the table a wealth of experience in the Occupational Health and Employee wellbeing field and gave us a clear independent view of where we are. Sickness absence has a significant impact on patient care and productivity and is a real priority for the Board. Wellbeing4business enabled us to fully assess how we should tackle absence and promote a positive well being culture.  As a result, long term absence has reduced by 30% and our overall absence rate has dropped.  We have seen real cost savings as a result, but more importantly it means our staffs are well to care for patients.”

Bev Edgar, Director of Workforce NOC NHS Trust 2009

“I have known Mark Holt-Rogers for 3 years and have been working with him during the last year to develop the Health and Wellbeing Strategy for the Nuffield Orthopedic Centre NHS Trust. Mark is always keen to explore the most efficient way to deliver all types of employee services and is a specialist in identifying best practice in Occupational Health and Employee Assistance Programmes. His many contacts enable him to navigate provider services in a cost effective way and often results in considerable savings for employers. Mark and his team will be an asset to any organisation recognising that their proactive approach to staff health requires new ways of working. The Wellbeing4business approach is not solely based on saving money but fosters an open and transparent culture that ensures staff are more forthcoming in communicating any long term health problems without feeling the need to hide their reasons for missing work. This holistic approach ensures the physical, psychological and social health of employees is understood and shared with managers and HR team alike. I would strongly recommend the Resilience and Corporate Athlete programmes in delivering sustainable changes to managing health and well being whilst challenging managers around their own health issues. The strategy Mark has enabled the NOC to develop demonstrates our commitment to promoting the health and wellbeing of our employees to enhance the quality of service delivered to patients.”

Gaynor Burgess, HR, Stoke On Trent College 2008

“I found the audit process to be very thorough and comprehensive; it resulted in a strategy which was well informed by a wide range of thoughts, insights and opinions from staff, managers and Trades Unions. The College now has in place a health and well-being strategy which will take us forward for the next four years with the key objective to have a demonstrable impact on business results.”

Carol Mills, Director of Human Resources, Lancashire County Council 2009

“Just a quick email regarding the health and wellbeing audit that Lancashire County Council commissioned Wellbeing4Business Ltd to undertake in August 2009, I would like to thank both yourself and Dr. Smith for the diligent research and analysis undertaken which was evidenced in the final report. I would like to draw particular attention to:

• The framework for the Audit which ensured that we captured stakeholder views and evaluated all existing contracts and HR data.
• Your facilitation of the strategy planning day which brought all Senior Managers onboard with the recommendations resulting form the audit.
• The results of the audit which were expressed in a way that allowed us to make informed choices about further improving wellbeing services within the County Council.

I would be more than happy to work with you again in the future (subject to meeting our procurement rules of course!) and to endorse the professionalism and quality of work we received from Wellbeing4Business Ltd and I would be willing to discuss the Audit process with other Local Authorities”.