We support HR teams & business leaders
To align occupational health, wellbeing and absence with core business objectives
About Us
We have a habit of delivering transformative outcomes for NHS Trusts like yours.
Our success stories speak for themselves.
Recent Work
We deliver proven transformative results with tailored strategies, industry expertise, and unwavering reliability for your business success.
Audit process
Build systems that enable your workforce to be Healthy, Happy and Here…
Collaborating with your people services and key stakeholders, we work through each of the following aspects to complete a comprehensive review of your OH & wellbeing services and absence management processes
- Structure & Resources
- OH Software & Metrics
- Clinical Services
- Brand & Communication
- Workforce Health Risks
- Attendance/Absence
Aim: To obtain a full understanding of the current OH and Wellbeing service contracts, resourcing and leadership; as well as understand the future vision of key stakeholders
Information gathering: We will interview key stakeholders (Occupational Health Manager, Senior team, HR, Health & Safety, Wellbeing champions, Facilities).
Our consultants will meet key stakeholders (Counsellors /Psychologists, OH practitioners and other health professionals where appropriate (e.g. physiotherapists).
Interviews/information gathering will focus on:
- What is the central model and does it reflect the service and have clear SLAs?
- Is there a wellbeing strategy or related strategies on mental health or musculoskeletal issues?
- Are the stakeholders and leadership team on board and have the same shared strategic vision?
- What is the service investment? Does it reflect the need?
- Are the staffing levels and resources fit to meet business leads?
Aim: To obtain a full understanding of the services IT resources, data and data protection.
Information gathering: We will interview key IT stakeholders and users.
Interviews/information gathering will focus on:
- What IT systems are in place to manage clinical data?
- What are the reporting parameters?
- Is there any auditing of data inputs?
- Are staff proficient users and aware of data legislation?
- Is data managed in a safe and secure way?
Note: We may hold discussions with third parties if applicable.
Aim: To obtain a full understanding of how clinical services are delivered; looking at value, effectiveness and efficiency.
Information gathering: We will interview key clinical stakeholders and users and process map each aspect.
Interviews/information gathering will focus on the following for each clinical transaction e.g. referral:
- Utilisation
- Process and clinic management
- Staffing – use of resources – administration/clinical
- Supervision/training
- Data input
- Reports
- Customer feedback
- Service Integration
- Governance
- Policy and Standard Operating Procedures (SOP)
- Preparedness for special events (Covid)
We will look at timelines, Service Level Agreements (SLA) and effective management of staffing resources.
Aim: To obtain a full understanding of how services are branded and communicated to maximize uptake and engagement.
Information gathering: We will interview key clinical stakeholders from communications, staff, manager.
Interviews/information gathering will focus on the following:
- Are there any brand and brand guidelines?
- Is the brand visible?
- How are services communicated?
Aim: To survey the wellbeing of the workforce and obtain a snapshot of health risks and health intentions.
Survey design: Our surveys take a few minutes to complete, are confidential and can be deployed across the whole organisation or targeted groups.
Surveys do not provide an individual report, are anonymous and use validated questions where applicable.
Surveys will cover:
- Physical wellbeing – weight, waist, blood pressure, cholesterol, sleep, exercise, healthy eating, alcohol, musculoskeletal and smoking.
- Mental wellbeing – resilience, mood, stress, coping skills.
- Personal wellbeing – finance, relationships, caring, work-life balance.
- Engagement – perceptions of current initiatives.
Aim: To understand the way the organisation manages attendance/stress/msk cases.
Information gathering: Our consultants will gather evidence by meeting HR, OH and line managers
Interviews/information gathering will focus on:
- What are the processes for absence management? How effective are they?
- Is there an attendance Policy?
- What are the referral triggers, pathways, and timescales?
- How compliant are managers and OH with triggers?
- What are the main issues/benefits of the current system?
- Use of resources?
- How are complex Long Term Sick cases managed?
- How do OH and HR work with managers?
- How does return to work occur? Are managers confident and compliant with policy and processes?
Testimonials
LEt’s Work Together
We Work With Companies and Clients of All Sizes & Types
BUT… We specialise in supporting NHS organisations.
*Trusted by over 30 NHS Trusts so far…
Why Choose Us
- We have a track record spanning 15 years
- We have experience working in most sectors
- We provide business-driven, and person-centred solutions
- We have reduced absence through our consultancy
- We have audited and transformed over 25 NHS Trusts Occupational health services reducing costs & improving services
- We have improved personal wellbeing on an organisation, group & personal level
- We have won awards for our clients (Employee Benefits, Personnel Today)
- We work with you, not for you
- We care
Wellbeing Success
- Provided Business Readiness Check to NHS Trusts during pandemic
- Supported HR professionals in association with the HPMA during lockdown by running a free 30:30 activity challenge. 315,319 minutes of activity achieved by 190 people
- Provided bespoke wellbeing programmes to clients, including the Heathrow Business Centre Westinghouse, Bishop Rawstorne Academy, MBDA, and National Grid, targeting a specific aspect of wellbeing. National Grid lost over 315 stone on our £4pound challenge.
- Provided on-site health screening to clients throughout the UK
- Delivered Mental Health First Aid courses to public and private sector clients online and on-site
- Developed the WELL121 digital coaching platform
- Designed and delivered bespoke wellbeing challenges and group and personal coaching to over 100 clients, including Unilever, Compass Group, and Dudley Building Society and provided challenges for associations such as Lancashire Mind.
Consultancy Achievements
- We have audited and written strategies for various clients, including 26 NHS Trusts, ESB Ireland, 12 Councils, and private sector clients, including SAAP, Sheffield and Liverpool Universities EON.
- Our work with the Foods standards agency in 2002/3 reduced absenteeism from 17.7 days to 8.4 days.
- Our work with Heart of England NHS Trust in 2008/9 enabled us to develop an integrated wellbeing strategy that helped the Trust to reduce absence and engage senior leaders in Energy and Vitality. Sickness overall in the Trust has come down by 2%. Long-term absence was reduced by 37% in 12 months. Of 100 long-term cases, 80 are ‘closed’ with the majority back at work.
- We have enabled our clients to enter and win numerous prestigious awards, such as Personnel Today and Employee Benefits. Out of the City of York, schools won three awards in 2003.
- Consultancy support to Gloucester County Council saved £86,953, or 23% of the original budget. Our work with Kings College Hospital enabled us to reduce costs on OH by £500,000, redevelop a more visible and efficient service and introduce new concepts such as a vocational rehabilitation service and overall wellbeing strategy. In 2011 we successfully merged the trusts OH service with the South London and Maudsley.
- We provide audits and consultancy to Crossrail to manage the health of construction workers.
- We built the NHS Buckinghamshire wellbeing strategy and conducted numerous focus groups and training to help manage staff through difficult organisational change.
- We wrote the wellbeing strategy for the Nuffield Orthopaedic Centre and trained teams of champions to work in the promotion of the strategy and management of mental health support#
- With the board’s approval, we restructured ELHT NHS Trust and launched its wellbeing strategy.
Product Design History
- Built wellbeing websites for companies including Marks and Spencer, Health Assured and Westinghouse.
- Built a library of videos, fact sheets and programmes. Had over 108,000 views of our videos
- Built the UK’s first Health Risk Assessment in 2003 and developed numerous tools for PPC Worldwide, Validium, Team Prevent, Wellbeing People and Warwick international computing.
- Developed the award-winning planahealth corporate website in 2010 for Marks and Spencer’s attracting over 15000 users in the first 8 months
- Developed Fitness/lifestyle assessment software that is used by over 1500 Occupational Health Departments and leading fitness centres
- Developed an online Health club for Bowflex, the worlds leading supplier of fitness equipment
- Developed a Sleep Assessment product with Loughborough University for workplace risk and performance enhancement
- Developed an e-learning management training programme on attendance and stress