Wellbeing Strategy Development for the Walton Centre NHS Trust



The Walton Centre NHS Trust, a leading neurology and neurosurgery hospital in the UK, recognised the need to prioritise the wellbeing of its staff. As a healthcare organisation, they understood the significance of fostering a healthy and supportive environment to support employee wellbeing and enhance patient care and staff satisfaction.


The Challenge:

The Trust faced several challenges related to employee burnout, stress, and overall wellbeing. Long working hours, high-pressure situations, and the emotional toll of caring for patients with complex neurological conditions were taking a toll on the staff’s mental and physical health.

The Walton Centre had invested in staff wellbeing for a number of years and had already established a variety of initiatives/services:

  • Wellbeing strategy and steering group
  • Employee Assistance Programme
  • Employee benefit’s platform
  • In-house coaches
  • PDR – Wellbeing conversations lead by management staff
  • Wellbeing page on the intranet and communication/section in Walton Weekly
  • 28 trained Mental Health First Aiders
  • Pre-covid history of onsite fitness classes
  • Occupational health service

They had already achieved and maintained the Investors in People’s Bronze award for health & wellbeing for a number of years.


The primary goal was to develop a comprehensive Wellbeing Strategy that met national aims and guidelines, used the NHS Health & Wellbeing Framework released in 2021 and aimed to achieve the following:

  1. Support mental, physical, social financial and workplace-specific wellbeing.
  2. Represent employee Health & Wellbeing at Board and Divisional levels.
  3. Demonstrate visible organisational support.
  4. Provide all employees with appropriate occupational health support whilst at work.
  5. Increase management’s/department’s responsibility for the safety and management of employee wellbeing.
  6. Provide all employees with access to a proactive wellbeing programme and personal 1-1 support.
  7. Periodically measure the effectiveness of the health and wellbeing programmes.


The implementation of the Wellbeing Strategy yielded impressive results:

  • Achieved Investors in People’s Silver Award for their ‘we invest in wellbeing 3-year accreditation.
  • Trained 1 in 50 staff as mental health first aiders (MHFAiders) and over 40 in mental health awareness (accredited by MHFA England). Training provided by Wellbeing4business Ltd.
  • Developed the governance of MHFAiders and supported them with regular drop-in meetings to discuss key topics, and best practice and to navigate any difficulties in fulfilling their role. Meetings were chaired by Matt Holt-Rogers – Wellbeing4business Ltd.
  • Developed organisational structure for health & wellbeing.
    • Established a wellbeing steering group to monitor the implementation of the wellbeing strategy and provide feedback from their departments.
    • Built ‘departmental wellbeing teams’ to increase the flow of wellbeing information and increase engagement in wellbeing initiatives.
    • Collaborated with the communications team to develop a communications plan.


  • Developed and implemented a employee wellbeing programme.
    • Given health & wellbeing a brand/identitiy within the Trust with a logo and branding guidelines. To make any wellbeing communications easy to identify as wellbeing info.
    • Produced a monthly wellbeing newsletter – Walton Wellbeing.
    • Developed and communicated wellbeing services to support mental, physical, social and financial wellbeing.
    • Developed an annual health check programme to provide ALL staff with the opportunity to check key health risks.
      • In its first quarter, provided a health check to 10% of the organisation, and referred 19% to their GP for high blood pressure, cholesterol or blood glucose.
      • It was also established that a large % of staff were struggling with their sleep, menopause, exercise, alcohol use and energy levels.
    • Held monthly Wellbeing Wednesday events – Providers such as EAP providers have a stand outside one of the high traffic wards to promote the service to staff.
    • Provided anxiety drop-in sessions with the Neuropsychiatry lead for mental health awareness week.
    • Established staff networks for the LGBTQ+ & disabilities. These groups have hosted drop-in sessions in the staff wellbeing HUB.
    • Trained staff menopause champions and held menopause drop-in sessions in the staff wellbeing HUB.
  • Built a wellbeing dashboard to help make informed decisions with regard to employee wellbeing.
    • The dashboard collates data and information from Occupational health reports, ESR data, survey data (staff survey, pulse surveys and Bi-annual wellbeing surveys), health check programme and EAP.
    • The dashboard provides a quarterly report to key stakeholders and the board of directors.
  • Improved staff survey scores for wellbeing related questions.
    • Scoring in the top 3 in the acute hospitals category
  • Developed a Staff Wellbeing HUB.


“The Wellbeing Strategy at the Walton Centre has been a game-changer. As a nurse, I feel more supported and valued, which has significantly improved my work-life balance and overall happiness.” – Emily, Registered Nurse

“I have seen a remarkable transformation in our hospital’s culture since the implementation of the Wellbeing Strategy. Our staff now feel empowered to prioritise their mental health, leading to better patient care.” – Micheal Gibney, Director of people


The success of the Wellbeing Strategy at the Walton Centre NHS Trust serves as a shining example of how a healthcare organisation can prioritise the wellbeing of its staff and, in turn, improve patient care outcomes.

By addressing the challenges head-on and implementing evidence-based strategies, the Trust was able to create a healthier and more productive work environment for its employees, positively impacting the lives of both staff and patients.

Feel free to modify or add any specific details as needed. I hope this case study helps demonstrate the importance of wellbeing strategy development in the healthcare industry on your website!

Contact Us to Develop a wellbeing strategy.

We can deliver any or all of the services you need from the moment you decide to make a change, from planning the changes to running and managing your projects.

1 + 9 =

If your organisation is looking to develop a wellbeing strategy or is struggling to create a sustainable change to manage employee health and wellbeing, Wellbeing4business Ltd can you help your organisation to develop a proactive and data-driven approach to employee wellbeing.

We can help to:

  • Achieve recognition for Investors in People’s “We invest in wellbeing standard”.
  • Score higher for wellbeing in the annual staff survey – NHS clients only
  • React to changes in employee health & wellbeing with efficiency and precision.
  • Design wellbeing programmes to address specific health risks.
  • Integrate your strategy with OH practices.