Example A – ESB – Audits and consultancy – initial stage transformation
- Date completed September 2014
- Contact – Louise Murphy
Wellbeing for business Ltd has worked with ESB in both a consultancy and product development capacity. We initially audited ESB’s Occupational health services, presenting report during November 2013. We subsequently supported the initial transformation programme helping to set up work streams and providing initial consultancy support. Our consultancy work finished in September 2014. Our consultancy support has enabled us to fully understand ESB and its people and our reputation within ESB was commended.
“Wellbeing4business undertook a review of our internal Occupational Health function to independently assess our capability in this area and to make recommendations on areas to focus on to enhance the quality and value of this service. The team at Wellbeing4business were very professional and efficient in their approach and dealt with our team in a very courteous and respectful manner. The recommendations for enhancement to our Occupational Health activity were very comprehensive and insightful. These recommendations coupled with their general views on how we might grow our overall health and wellbeing services were very valuable to our company.” Michael Fox , Manager, HR Operations, ESB Dublin 2014 ESB Ireland
Example B – Hampshire County Council – Audits and consultancy – mid stage transformation
- Date completed September 2013
- Contact – Gavin Wright
- Details
Wellbeing4business Ltd work with HCC began with an OH and Wellbeing Audit presented in May 2012 followed by transformational work during 2013. This is a brief case study to demonstrate the effects of this partnership with HCC. 60 days work over 6 months.
Summary of consultancy work carried out:
- Occupational health and wellbeing audit
- Development of staged model for reshaping the departments resources and structure
- Project management of an integration of service- Occupational health and Counselling
- Appointment of new management structure
- Development of new Management Referral processes, documentation and protocols to to fast track absence referrals and triage to appropriate interventions
- Development and implementation of FAST track service for mental health and re-engineering counselling to support return to work
- Identification of long term absence cases with Human Resources and development of action plan
- Re-engineering of OH data collection including data cleaning, training, report development
- Strategic preparation support for joint working initiative in 2014
- Restructured counselling unit forms, processes and delivery model
- Enhanced administrational processes, roles and structure
Outcomes
- Reduced triage timeline from 6 weeks to <5 days for counselling
- Introduction of telephone triage and counselling reduced throughput to face to face counselling by 60% reducing counselling headcount by 45%
- Introduction of OH triage reduced referral SLA from 6 weeks to <5 days
- Achieved +85% manager satisfaction ratings with new referral process
- Reduced external counsellor headcount, supervision time and adapted resources to meet demand
- Introduced online forms to reduce error and speed up processes
- Deliver data scorecard electronically monthly saving administration time
- Kept DNA rate <5%
- Reduced physician encounters from 61% to less than 30%
Example C – Gloucester County Council – Audits and consultancy – mid stage transformation
- Date completed September 2010
- Contact – Rodney Semple
- Details
Wellbeing4business Ltd began work with GCC began with an OH and Wellbeing Audit presented in January 2009. The project saved a total of £86,953 or 23% of original budget. Further savings were also made by reducing demand for counseling and reduced Dr days. The council also began to charge for services better to external clients with the development of a pricing model. The project saved money and introduced a vast amount of transformation in little over 12 weeks work. All work was delivered to schedule. We developed a suite of communication material to launch the programme.
“This piece of work was extremely helpful as it offered us an independent, expert view of our occupational health. This insight simply would not have been available to us in-house. The report was a thorough review of our service and gave us a clear set of recommendations as to the way ahead. We were happy to engage Wellbeing4business to help us implement a range of new/improved OH process. The new processes and clinical governance arrangements helped us address efficiency issues and greatly increased our assurance that we were operating within good practice guidelines. Your understanding of OH systems and processes was great help in improving the quality of management information and data recording. You were able to offer us a combination of medical expertise and OH business acumen that allowed us to make significant improvements to our service. We would be happy to work with you again.” Rodney Semple, Business Efficiency Manager, Business Management Directorate, Gloucestershire County Council, May 2010 – See more at:
Example D – Kings College Hospital – Audits and consultancy – end stage transformation
- Date completed September 2011
- Contact – Angela Huxham
- Details
Our work with Kings College Hospital enabled us to reduce costs on OH by £500,000, redevelop a more visible and efficient service and introduce new concepts such as a vocational rehabilitation service and overall wellbeing strategy. We recruited a physio and fitness coach to provide a fast track musculoskeletal programme. We have launched numerous organisational challenges. In 2011 we successfully merged the trusts OH service with the South London and Maudsley.
“Staff absence at King’s was already well managed when Wellbeing4business highlighted just where our processes, administration, efficiency and most importantly our service to the Trust could be enhanced. The transformation is supported by a new ‘employee assistance programme’ and has coincided with a move to ‘fit for purpose’ accommodation. The new service was officially launched in October 2010 by Dame Carol Black. The service has improved visibility within the Trust and the team is enthusiastic about their role in enhancing the quality of patient care”. — Angela Huxham, Director if Workforce Development. Kings College Hospital NHS Trust Kings College Hospital NHS Trust
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